Throughout the company’s history, Broowe has put the customer first and that philosophy remains core to our business.
Using modern quality assurance procedures and diligent pre-delivery quality control, Broowe is confident in applying the Broowe lifetime guarantee to all our products.
Broowe Lifetime Guarantee
1. Quality Standards
All Broowe products are designed and manufactured to exacting standards and are guaranteed for the end purpose intended. They are produced within a quality system conforming to ISO 9001-2000.
2. The Broowe Lifetime Guarantee
After delivery, your Broowe product is covered by this guarantee for the lifetime of the product. Subject to the product being used and cared for as set out in the relevant product guarantee, Broowe will replace or repair free of charge any parts of your product which are faulty because of materials or workmanship during the lifetime of your product. Transportation costs to and from the nearest Broowe outlet are at the customer’s charge. The guarantee applies to the first time buyer only.
3. Use and Care of Product
While Broowe willingly takes responsibility for its materials and workmanship, you could damage your product by failing to use or care for it correctly. Therefore your Broowe product will only be covered by this guarantee if you have used and cared for it correctly. The use and care requirements for each Broowe product are set out in the relevant Broowe Installation and User Manual.
4. Inappropriate Use/Care
Inappropriate use or care of your Broowe product will mean that it is not covered by this guarantee, unless during the first six months from delivery you can demonstrate that at time of delivery the product was flawed through faulty materials or workmanship:
5. Statutory Rights
This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights.
6. Registration
If you register this guarantee with us we will be able to provide you with a better service and easily ascertain that you are entitled to the benefits of this guarantee.